Realising an Efficient and Enhanced Customer Experience

Sheraton Dubrovnik Riviera Hotel | Croatia | 9-11 June 2020

Join us at #FrostCC









This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. The 14th Annual Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation.

A Can’t Miss, One of a Kind Event!

Expect the Unexpected

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Snapshot of Previous Event Participants

Our Participants Say It’s Best

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“The Customer Contact Executive MindXchange was one of the best C-Suite events I have been to. Its focus on thought leadership, meaningful networking and matching with appropriate solutions and providers was really well delivered. The Frost & Sullivan team ran a very well organised event, ensuring that participants got the most out of their time away from the office. I’d unreservedly recommend attendance of this event in the future to anyone charged with taking a strategic view on their organisation, and wishing to learn from industry peers and their experiences.”

Justin Conry, Head of Transformation, Three Ireland

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“This is the second year I’ve attended the Executive MindXchange and both times I’ve been really impressed with the flow of the event. The line-up of speakers and topics is really relevant to the challenges we all face and plenty of time is given to enable networking chats and sharing of ideas. Whether you’re looking to learn about a new emerging area, validate what you’re doing in your organisation or just meet like-minded people facing similar challenges & opportunities – then this is the event for you!”

Nathan Turner, Lead Customer Service Manager, NaturalMotion

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“The Customer Contact Executive MindXchange was a great event. The opportunity to network with customer service professionals was invaluable, I made some great connections which has allowed best practice exchange. The topics were very relevant and certainly sparked my creativity in ensuring I bring back those best practices into the business.”

Louise Robinson, Vice President Global Customer Service, Diversey

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“I loved the event for it’s interactivity and the quality of the speakers. Very engaging!”

Care Centre Senior Manager, The Body Shop

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“I had a chance to talk to people from other businesses that faced similar challenges – and discuss how they were trying to solve them. It was inspiring to see and hear from their learnings/mistakes, and also encouraging to see I had value to add to discussions.”

Head of User Experience, Opus Energy

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