A Data-Driven Approach to Re-Engineering Your Call Center

A Data-Driven Approach to Re-Engineering Your Call Center

Many changes have been made over the years in the name of making things easier for the customer: Questions and Answers (Q&A) became Frequently Asked Questions (FAQs), which then morphed into Self Help (no initials, doomed for failure). But did those changes really...

Digital Innovation With A Soul

It has been said recently that “experience is the new brand.” According to a recent study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Our team believes this, and therefore we take the customer approach...

Contact Us

Contact Us

Customer Contact Europe
Oxford, United Kingdom
4100 Chancellor Court,
Oxford Business Park,
Oxford OX4 2GX

Phone: +44 (0)1865 398644
Email: alan.bowman@frost.com

About the Event

Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation.