by Renee Cacchillo | May 10, 2018 | CCE
Presented by Renee Cacchillo Senior Vice President, Brand and Technology Safelite...
by Alpa Shah | May 10, 2018 | CCE
By Alpa Shah Global Vice President – Digital Transformation Frost & Sullivan It was a true pleasure wrapping up three days of learning and fun with three insightful and engaging panelists – Terry Blankenship, Associate Vice President, Contact Center...
by Greg Derwart | May 10, 2018 | CCE
By Gregory Derwart Managing Director, Administration and Customer Experience Maryland Department of Commerce When Maryland Governor Larry Hogan implemented his statewide “Customer Service Initiative,” the messaging was all about the customer. He had...
by Stefan Osthaus | May 10, 2018 | CCE
By Stefan Osthaus Founder and Managing Director experience5 GmbH Over the past years, I have worked with many clients around the globe implementing powerful voice of the customer (VoC) programs. One of the most common themes I see is management’s...
by Ivanka Menken | May 10, 2018 | CCE
By Ivanka Menken Co-Founder and Director The Art of Service Contact Centers are at the heart and core of any organization. They are the perfect vehicle for the business to understand what their customers need, want, desire and expect. Contact centers are...
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