An Interactive Event Experience Like No Other

Receive the Frost & Sullivan 2018 Global Study: End User Priorities for Customer Engagement, as part of any complete series event registration.

Collaborate, Collaborate, Collaborate

This is a rare opportunity to engage in strategic conversations with customer contact centre, customer experience, and operations executives outside your immediate circle of contacts. Guaranteed to generate new ideas and new opportunities!

Relax, Have Fun & Make New Friends

Keep your contact list building and engines at high rev, while enjoying over a dozen unique networking events!

Find Solutions Fast

Be sure to sign up for a Frost & Sullivan Exclusive: Solutions Wheel! Collaborate speed date style with leading solution providers and discover who will help you address your business challenges – without a hard sales pitch.

Stay Ahead of the Technology Curve

One-to-one personalised discussions will focus around new services that executives can take advantage of to meet the specific needs of their businesses.

See For Yourself

Join us for a contact centre site tour and get tangible examples of customer engagement excellence.

Network with 150+ foward thinking executives

Network with 100+ forward thinking executives and find out what is working for them and what’s not.
10+ interactive sessions

Get actionable ideas generated in 10+ interactive sessions with highly engaged participants and incredibly candid conversations.
25+ speakers with diverse industries

Capture the experiences of 25+ speakers with diverse industries and business disciplines.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors, Senior Managers and Heads of:

  • Call Centres
  • Contact Centres
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance
  • Sales & Marketing

Snapshot of Who’s Participating

Our Participants Say It’s Best

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“Gained insights on how other companies and peers are tackling similar business issues and challenges – great practical take aways and learnings.”

Gemma de Koning, Senior Director Operations Europe, Stryker Corporation

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“Refreshing and great to gain insight from successful leaders.”

Neil Sturrock, General Manager, Contact Centres Worldwide, TUI UK Limited

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“Thanks ever so much for yet another perfectly run event.”

Jan Smets, Director Retail and Customer Care, bpost

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“The Customer Contact Executive MindXchange event is among the very best of its kind. Knowledgeable speakers as well as diverse and high quality participants from various industries brought many new ideas and inspiration. The Frost & Sullivan Team did a great job of facilitating networking through a variety of well coordinated activities and digital tools. Well done!!”

Raymond Löhr, Director Customer Retention and Telemarketing, Vodafone Germany

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“Through practical presentations and subsequent dialogues with peers I was able to validate my team’s strategy.”

Serge Burger, Director, Franke Holding AG

Contact Us

Contact Us

Customer Contact Europe
Oxford, United Kingdom
4100 Chancellor Court,
Oxford Business Park,
Oxford OX4 2GX

Phone: +44 (0)1865 398644
Email: alan.bowman@frost.com

About the Event

Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

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