Gabriele “G” Masili

Chief Technology Officer, Customer Service & Support,
Microsoft
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Hear directly from Gabriele “G” Masili, Chief Technology Officer, Customer Service and Support at Microsoft, about some of his takeaways from our most recent Customer Contact Executive MindXchange! Here, you’ll learn about digital transformation, creating successful customer service projects and a real-life example of the implementation of AI in customer service. Enjoy the insights!

Takeaways from Day 1:

Three Things to Consider While Starting Your AI or Digital Transformation Initiative:

Three Ways to Avoid Failure in Customer Experience Projects:

Real-Life AI in Action – from 18 Minutes to 1 Minute to Help the Customer:

Contact Us

Contact Us

Customer Contact Europe
Oxford, United Kingdom
4100 Chancellor Court,
Oxford Business Park,
Oxford OX4 2GX

Phone: +44 (0)1865 398644
Email: alan.bowman@frost.com

About the Event

Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

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