Our Insightful & Visionary Speakers
Head of Transformation, Three Ireland
Justin Conry is Head of Transformation in Three Ireland. Justin has 20 years industry experience in senior roles leading change, CX, strategy and planning, programme management and process improvement. Justin worked for Vodafone for 10 years latterly as Head of Strategy and Planning.
Global Head of Customer Experience & Digital Innovations, Groupe Renault
Global Program Director, Digital Experience, Frost & Sullivan
• Twelve years of research and analytical as well as sales and marketing expertise in the contact center BPO market. Particular expertise in:
– Emerging trends and market dynamics in the BPO industry
– Go-to-market BPO strategies relative to specific vertical markets
– The competitive landscape of outsourcing vendors in the realm of customer contact
Hicham Naim, PharmD MBA
Head of Customer Experience Strategy & Operations – EUCAN, Takeda Pharmaceuticals International AG
Bio is forthcoming.
Personal Market Manager, Direct Banking, AIB
Kathy has worked in a variety of roles within AIB’s Contact Centre for the past 20 years. Currently working as a Senior Manager in Direct Banking with specific responsibility
Global Vice President Customer Service, Diversey
Louise Robinson is the Global Vice President for Customer Service and is based out of Northampton, UK.
Director Retail and Customer Care, bpost
Since early 2016, Jan Smets heads bposts mass channels: the physical network, customer care contact centers and digital channel.
bposts physical retail network consists of over 1300 postal presences, half of which fully owned and self-operated post offices. This 2500+ FTE proximity network, which manages over 35 million transactions per year, logically remains a key partner in bpost/bpost bank operational activities, but has over the years also evolved into a performing sales engine, targeting the residential and SME segments.
Director, Customer Service - Central European Region Danfoss, Customer Engagement Leadership Council Member
Bio is forthcoming.