Our Insightful & Visionary Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Advisory Board from our Previous Customer Contact Europe Event
Senior Vendor Manager, Sony Interactive Entertainment Europe
I’m a Group Manager within the Consumer Experience team at PlayStation (Sony Interactive Entertainment Europe), with over 15 years’ experience in consumer experience, BPO and contact centre management.
Group Director of Customer Experience, A2Dominion Group
My role and background is Customer and People Experience strategy, engagement and execution, across both Global and Domestic Organisations, with diverse customer and employee portfolios. My focus and inspiration is developing high performing/extraordinary team thinking, capabilities and outcomes to deliver long term, sustainable, growth.
Head of Customer Success Management, Franke Kitchensystems Switzerland
With more than 18 years of customer service experience, Serge Burger is responsible for the Customer Success Management at Franke Kitchensystems Switzerland.
Director of Customer Experience and Service, C. & E. FEIN GmbH
FEIN is a German specialist manufacturer of premium power tools for processing metal, wood and composite materials. Alexander Kuhl started his journey as Director Customer Experience &Service at FEIN almost a year ago.
Head of Contact Centre Capabilities, Allianz SE
In her current role as the Head of the Global Contact Center at the Allianz Global Headquarters in Munich, Laura works closely with the Allianz Direct Companies to ensure delivery of the best customer experience possible for Allianz Direct customers globally.
Director, Marketing, Opus Energy
Lynn Morrison is the Marketing Director at Opus Energy, the leading independent energy supplier to UK businesses. In her role, Lynn is responsible for marketing, internal and external comms, and customer experience.
Head of Country Customer Relations (Germany), IKEA Deutschland GmbH
As the Head of Customer Support for IKEA German and CEO of the IKEA Customer Support Centre GmbH, Jürgen leads and develops the Customer Support Business to create the best customer experience on different touchpoints during the customer journey.
Director Global Customer Services, AVL List GmbH
Director of Customer Care, VSA GmbH
As the Head of Customer Service at VSA GmbH, the leading provider of billing services for pharmacies in Germany, Silke supports with her team the billing of more than 150 million prescriptions with a volume of more than € 12 billion annually.
Chief Operator Officer
With over 20 years’ experience in IT Operations and Customer Experience Karsten is an inspirational and motivational leader with a natural ability to build, develop and strengthen an organisations focus on its customers.