Facilitators From Our Previous Customer Contact Europe Event
Executive Business Partner, EMEA – A Teleperformance Company
What inspires you Professionally & Personally?
Professionally: Delivering long-term sustainable value to our clients through a creative design-thinking approach
Personally: Family and working with disadvantaged/vulnerable young adults
Senior Director, Emerging Technologies, Aspect
Tobias is Senior Director, Emerging Technologies at Aspect. He has over 14 years of experience in customer care technology and the contact center industry with roles spanning engineering,
Senior Vice President, People & Process, 24-7 Intouch
As SVP of People & Process, Deanne is responsible for leading 24-7 Intouch’s global human resources
teams for our nearshore and offshore operations, as well as ensuring global compliance & risk management solutions.
Global Director of Solution Strategy, Self-Service, Genesys
Rodney is the Global Director of Product Management for Self-Service and Automation at Genesys. He has over 13 years of experience in self-service application design
Vice President of Solutions and Capabilities, HGS
Lauren Kindzierski holds the role of Vice President of Solutions & Capabilities at HGS. Lauren plays a significant part in innovating new and existing solution offerings at HGS by leveraging technologies such as – social, mobile, video, sms, automation, and analytics – to keep her company up-to-date with the latest market trends and demand.
Digital Practice Lead, Genesys
Richard joined Genesys in 2007 as a self-service specialist and formed part of the team that created the Intelligent Customer Front Door (iCFD)
Strategic Vision and Operations, Upstream Works Software
Rob is an accomplished contact centre leader and catalyst for change with a track record raising industry awareness of first call resolution for enhanced agent and customer experience. Rob leads the strategic vision and operations of the company with a continued focus on omnichannel innovation and a passion for exceeding partner and customer expectations.
Founder and Managing Director, experience5 GmbH
Stefan has been a leader in Fortune 500 companies for more than 15 years. He has held global responsibility for the customer experience of 120 million customers as well as the employee experience of tens of thousands of employees. He has also led Support Organizations with thousands of agents in contact centers around the globe.