Facilitators

Graham Brown

Graham Brown

Chief Sales and Marketing Officer, HGS

Bio is forthcoming.

Lee Cottle

Lee Cottle

Vice President EMEA, Interactions LLC

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Lee brings a broad experience in innovation to the contact center industry, having worked in development and product introduction he has taken new technologies from North America into Europe, he has both designed and implementing, multi-million dollar end-to-end, multi-channel CRM solutions.

Full Bio
After leading a number of high-profile projects, Lee moved in to sales and operations, where he enjoys working with disruptive technologies that deliver real measurable business benefits to clients both in terms of ROI and customer satisfaction. Lee is responsible for the EMEA region for Interactions LLC
Yoel Goldenberg

Yoel Goldenberg

Chief Product Officer, Jacada

Yoel Goldenberg is a Customer Experience Technology domain expert with over 20 years of experience in this space. In his current role as Jacada’s Chief Product and Marketing Officer, Yoel leads the Autonomous CX revolution.

Full Bio

Prior to Jacada Yoel headed marketing for Starhome Mach, and prior to that held various senior positions at NICE Systems. During his tenure with NICE Yoel led the effort that brought NICE to its leading position in the customer engagement space. Yoel started his career in improving customer service operations through advanced CX technologies at Pelephone, the leading Israeli telecommunication provider. Yoel holds a B.S.c in Industrial Engineering from the Israeli Technion, and a master’s degree in Business Administration from the Stanford University. Yoel is a passionate mountain biker that always looks to conquer the next summit!

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