2019 Featured Sponsors

HGS

A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres, and HRO solutions to deliver transformational impact to clients.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in CX and significant cost savings for some of the largest brands in the world.

Jacada

At Jacada, we help enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, we enable autonomous customer experience. Our 25 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower TCO.

Teleperformance

Teleperformance, the global leader in out-sourced multichannel customer experience management. The Group operates around 147,000 computerized workstations, 190,000 employees across around 311 contact centres in 65 countries & manages programs in over 75 languages. In 2015, it reported consolidated revenue of €3.4 billion. Teleperformance received its 38th award by Frost & Sullivan in 2016, an industry record of all time!

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