2019 Featured Sponsors

Content Guru

Content Guru empowers organisations across the globe to deliver the best Customer Engagement and Experience through cutting-edge innovations focused on simplifying the complex world of communications. Our cloud first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. We ensure your contact centre meets the needs of every customer, seamlessly.

HGS

A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres, and HRO solutions to deliver transformational impact to clients.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in CX and significant cost savings for some of the largest brands in the world.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

Teleperformance

Teleperformance, the global leader in out-sourced multichannel customer experience management. The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction In 2018, it reported consolidated revenue of €4.4 billion.

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