2019 Featured Sponsors
A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres, and HRO solutions to deliver transformational impact to clients.
Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.
At Jacada, we help enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, we enable autonomous customer experience. Our 25 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower TCO.
Teleperformance, the global leader in out-sourced multichannel customer experience management. The Group operates around 147,000 computerized workstations, 190,000 employees across around 311 contact centres in 65 countries & manages programs in over 75 languages. In 2015, it reported consolidated revenue of €3.4 billion. Teleperformance received its 38th award by Frost & Sullivan in 2016, an industry record of all time!