An Interactive Event Experience Like No Other

WHY YOU MUST ATTEND


TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the exponential acceleration of digital technologies, analytics, artificial intelligence, and automation designed to deliver an effortless customer experience. Ignore this at your peril.

CHANGING CUSTOMER EXPECTATIONS ARE THE NORM

Customers have and will continue to move us into uncharted territory. You must be agile and influential in navigating your company through new social norms, and new customer engagement and care models.

INNOVATION IS PARAMOUNT

New products, technologies, and channels are improving the customer experience but they also create their own issues that require swift and effective resolution. Consequently you must find innovative ways to provide customer support.

PEOPLE ARE MORE IMPORTANT TO SUCCESS THAN EVER BEFORE

Next-gen mobile-first context-aware AI-driven applications are just one part of the equation. Although they enable personalisation, it is your people who make it humanly possible to deliver the personal connection and bond so critical to your brand. Investment here is an imperative.

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, the innovation, and consumer upheaval comes the unabated demand for you and your team to be operationally efficient and effective. Plan for the “must have” people, process, and technology you need in order to me

Network with 150+ foward thinking executives

Network with 100+ forward thinking executives and find out what is working for them and what’s not.
10+ interactive sessions

Get actionable ideas generated in 10+ interactive sessions with highly engaged participants and incredibly candid conversations.
25+ speakers with diverse industries

Capture the experiences of 25+ speakers with diverse industries and business disciplines.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors, Senior Managers and Heads of:

  • Call Centres
  • Contact Centres
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance

Snapshot of Previous Event Participants

  • adidas
  • Aegean Airlines S.A.
  • AIB
  • Air France – KLM
  • Allianz SE
  • American Express Europe Ltd
  • Apple
  • Audible
  • Autotrader
  • Avis Rent a Car UK Ltd
  • AXA Business Insurance
  • Bank of Cyprus
  • Bank of Ireland
  • Barclaycard Payment Solutions
  • Belgacom
  • Best Western International
  • Betfair
  • Blizzard Entertainment
  • Body Shop International
  • bpost
  • British Telecom
  • Business Stream, A Scottish Water Company
  • CarTrawler
  • Charles Tyrwhitt
  • Citi
  • Coca-Cola
  • Danfoss
  • Danske Bank
  • Dell Computer Corporation Ltd
  • Deutsche Telekom
  • Direct Line Group
  • Disney Land Paris
  • E.ON
  • EasyJet
  • eBay
  • Electronic Arts
  • Elizabeth Arden
  • Emirates/DNATA
  • Eurail.com
  • Europcar International
  • Expedia, Inc.
  • FedEx Express Europe
  • Finans Bank
  • First Direct
  • General Motors Europe GmbH
  • Google
  • H&M
  • Heineken
  • Hertz
  • Hrvatski Telekom
  • IKEA Deutschland GmbH
  • Jagex Games Studio
  • Jaguar Land Rover
  • LEGO
  • Levi Strauss Europe
  • Lloyds TSB
  • Marks and Spencer
  • Mercedes-Benz UK Ltd
  • Metlife
  • Metro Bank
  • Microsoft
  • Nestlé Nespresso
  • Netflix
  • NHS Blood and Transplant
  • Nintendo of Europe GmbH
  • O2
  • Office Depot
  • Olympus Medical Systems Europe
  • Opus Energy
  • Orange Bank
  • Oriflame Cosmetics
  • Panasonic UK HQ
  • PayPal
  • PPRO Financial Ltd
  • Ramada Jarvis Hotels
  • Rockwell Automation
  • Rolls Royce Defence
  • Ryanair
  • Sainsburys
  • SAP Concur
  • Schneider Electric
  • SEB Bank
  • Shell International Petroleum Company, Ltd.
  • Shop Direct Group
  • Siemens AG
  • Sky Ireland
  • Sony Interactive Entertainment Europe
  • Stagecoach Bus
  • Standard Life
  • Stryker European Operations B.V.
  • Supercell Oy
  • Swisscom
  • Takeda Pharmaceuticals International AG
  • Telefónica Germany
  • Telekom Austria Group
  • Telenor Digital
  • Thames Water
  • The Body Shop
  • Three Ireland
  • T-Mobile
  • TNT Express
  • Travelzoo
  • TUI Travel Group
  • Turkcell
  • Ubisoft
  • Virgin Media
  • Vodafone
  • Wargaming.net
  • Wilko
  • Wizz Air
  • Zalando GmbH
  • Zynga

Our Participants Say It’s Best

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“The Customer Contact Executive MindXchange was one of the best C-Suite events I have been to. Its focus on thought leadership, meaningful networking and matching with appropriate solutions and providers was really well delivered. The Frost & Sullivan team ran a very well organised event, ensuring that participants got the most out of their time away from the office. I’d unreservedly recommend attendance of this event in the future to anyone charged with taking a strategic view on their organisation, and wishing to learn from industry peers and their experiences.”

Justin Conry, Head of Transformation, Three Ireland

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“This is the second year I’ve attended the Executive MindXchange and both times I’ve been really impressed with the flow of the event. The line-up of speakers and topics is really relevant to the challenges we all face and plenty of time is given to enable networking chats and sharing of ideas. Whether you’re looking to learn about a new emerging area, validate what you’re doing in your organisation or just meet like-minded people facing similar challenges & opportunities – then this is the event for you!”

Nathan Turner, Lead Customer Service Manager, NaturalMotion

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“The Customer Contact Executive MindXchange was a great event. The opportunity to network with customer service professionals was invaluable, I made some great connections which has allowed best practice exchange. The topics were very relevant and certainly sparked my creativity in ensuring I bring back those best practices into the business.”

Louise Robinson, Vice President Global Customer Service, Diversey

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“I loved the event for it’s interactivity and the quality of the speakers. Very engaging!”

Care Centre Senior Manager, The Body Shop

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“I had a chance to talk to people from other businesses that faced similar challenges – and discuss how they were trying to solve them. It was inspiring to see and hear from their learnings/mistakes, and also encouraging to see I had value to add to discussions.”

Head of User Experience, Opus Energy

Contact Us

Contact Us

Customer Contact Europe
Oxford, United Kingdom
4100 Chancellor Court,
Oxford Business Park,
Oxford OX4 2GX

Phone: +44 (0)1865 398644
Email: alan.bowman@frost.com

About the Event

Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

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