The Ultimate Customer Experience Primer

The Ultimate Customer Experience Primer

By Nate Brown Head of Customer Experience UL EHS     This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no...
Customer Feedback Has Changed, Are You Ready to Listen?

Customer Feedback Has Changed, Are You Ready to Listen?

By Nate Brown Director of Customer Experience UL EHS Sustainability     It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with the process of issuing surveys. When we consider today’s...

Contact Us

Contact Us

Customer Contact Europe
Oxford, United Kingdom
4100 Chancellor Court,
Oxford Business Park,
Oxford OX4 2GX

Phone: +44 (0)1865 398644
Email: alan.bowman@frost.com

About the Event

Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation.