of respondents are either in the process of implementing a digital transformation strategy, or developing one


WHAT ARE THE MOST COMMON HURDLES FOR CONTACT CENTERS TO MEET THEIR DIGITAL STRATEGY GOALS

Frost & Sullivan Can Help

With seasoned IT analysts, vertical industry experts, and this in-depth customer research, we are best positioned to help you with your digital transformation

BENCHMARK AGAINST YOUR PEERS

MEASURE YOUR DECISION MAKING


The Global Study is included with any
Customer Contact Complete Series Event Registration

This study is available in PDF format as well as an interactive online solution. You will be able to create charts on your own to see the results by region, vertical, size of contact center, or title.

For further information, contact:

North America:
Matt McSweegan
Ph: +1 516 255 3812
matthew.mcsweegan@frost.com

Europe:
Alan Bowman
Ph: +44 (0)1865 398644
alan.bowman@frost.com
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