An Interactive Event Experience Like No Other
Receive the Previous Frost & Sullivan 2018 Global Study: End User Priorities for Customer Engagement, as part of any complete series event registration.
WHY YOU MUST ATTEND
TECHNOLOGY IS MOVING FAST
An era of unprecedented change is upon us, driven by the exponential acceleration of digital technologies, analytics, artificial intelligence, and automation designed to deliver an effortless customer experience. Ignore this at your peril.
CHANGING CUSTOMER EXPECTATIONS ARE THE NORM
Customers have and will continue to move us into uncharted territory. You must be agile and influential in navigating your company through new social norms, and new customer engagement and care models.
INNOVATION IS PARAMOUNT
New products, technologies, and channels are improving the customer experience but they also create their own issues that require swift and effective resolution. Consequently you must find innovative ways to provide customer support.
PEOPLE ARE MORE IMPORTANT TO SUCCESS THAN EVER BEFORE
Next-gen mobile-first context-aware AI-driven applications are just one part of the equation. Although they enable personalisation, it is your people who make it humanly possible to deliver the personal connection and bond so critical to your brand. Investment here is an imperative.
YOU STILL HAVE TO BE “ALL THAT”
Amidst all the disruption, the innovation, and consumer upheaval comes the unabated demand for you and your team to be operationally efficient and effective. Plan for the “must have” people, process, and technology you need in order to me
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors, Senior Managers and Heads of:
- Call Centres
- Contact Centres
- Customer Analytics
- Customer Care
- Customer Contact
- Customer Experience
- Customer Satisfaction and Loyalty
- Customer Service
- Customer Strategy
- Customer Support
- Quality Assurance
- Sales & Marketing
Snapshot of our Previous Event Participants
Our Participants Say It’s Best
“Gained insights on how other companies and peers are tackling similar business issues and challenges – great practical take aways and learnings.”
Gemma de Koning, Senior Director Operations Europe, Stryker Corporation
“Refreshing and great to gain insight from successful leaders.”
Neil Sturrock, General Manager, Contact Centres Worldwide, TUI UK Limited
“Thanks ever so much for yet another perfectly run event.”
Jan Smets, Director Retail and Customer Care, bpost
“The Customer Contact Executive MindXchange event is among the very best of its kind. Knowledgeable speakers as well as diverse and high quality participants from various industries brought many new ideas and inspiration. The Frost & Sullivan Team did a great job of facilitating networking through a variety of well coordinated activities and digital tools. Well done!!”
Raymond Löhr, Director Customer Retention and Telemarketing, Vodafone Germany
“Through practical presentations and subsequent dialogues with peers I was able to validate my team’s strategy.”
Serge Burger, Director, Franke Holding AG