An Interactive Event Experience Like No Other

Receive the Previous Frost & Sullivan 2018 Global Study: End User Priorities for Customer Engagement, as part of any complete series event registration.

WHY YOU MUST ATTEND


TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the exponential acceleration of digital technologies, analytics, artificial intelligence, and automation designed to deliver an effortless customer experience. Ignore this at your peril.

CHANGING CUSTOMER EXPECTATIONS ARE THE NORM

Customers have and will continue to move us into uncharted territory. You must be agile and influential in navigating your company through new social norms, and new customer engagement and care models.

INNOVATION IS PARAMOUNT

New products, technologies, and channels are improving the customer experience but they also create their own issues that require swift and effective resolution. Consequently you must find innovative ways to provide customer support.

PEOPLE ARE MORE IMPORTANT TO SUCCESS THAN EVER BEFORE

Next-gen mobile-first context-aware AI-driven applications are just one part of the equation. Although they enable personalisation, it is your people who make it humanly possible to deliver the personal connection and bond so critical to your brand. Investment here is an imperative.

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, the innovation, and consumer upheaval comes the unabated demand for you and your team to be operationally efficient and effective. Plan for the “must have” people, process, and technology you need in order to me

Network with 150+ foward thinking executives
Network with 100+ forward thinking executives and find out what is working for them and what’s not.
10+ interactive sessions
Get actionable ideas generated in 10+ interactive sessions with highly engaged participants and incredibly candid conversations.
25+ speakers with diverse industries
Capture the experiences of 25+ speakers with diverse industries and business disciplines.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors, Senior Managers and Heads of:

  • Call Centres
  • Contact Centres
  • Customer Analytics
  • Customer Care
  • Customer Contact
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Customer Service
  • Customer Strategy
  • Customer Support
  • Operations
  • Quality Assurance
  • Sales & Marketing

Snapshot of our Previous Event Participants

A2Dominion Group
adidas
Aegean Airlines S.A.
AIB
Air France – KLM
Allianz SE
American Express Europe Ltd
Apple
Autotrader
Avis Rent a Car UK Ltd
AXA Business Insurance
Bank of Cyprus
Bank of Ireland
Barclaycard Payment Solutions
Belgacom 
Best Western International
Betfair
Blizzard Entertainment
Body Shop International
bpost
British Telecom
Business Stream, A Scottish Water Company
Charles Tyrwhitt
Citi
Coca-Cola
Danfoss
Dell Computer Corporation Ltd

Deutsche Telekom
Direct Line Group
Disney Land Paris
Diversey
E.ON
EasyJet
eBay
Electrolux
Electronic Arts
Elizabeth Arden
Emirates/DNATA
Eurail.com
Europcar International
Expedia, Inc.
FedEx Express Europe
Finans Bank
First Direct
Franke Küchentechnik AG
General Motors Europe GmbH
H&M 
Heineken
Hertz
Hrvatski Telekom
IKEA Deutschland GmbH
Jagex Games Studio
Jaguar Land Rover
LEGO

Levi Strauss Europe
Lloyds TSB
Marks and Spencer
Mercedes-Benz UK Ltd
Merlyn Showering
Metlife
Metro Bank      
Nestlé Nespresso
Netflix
NH Hotels
NHS Blood and Transplant
Nintendo of Europe GmbH
O2
Olympus Medical Systems Europe
Opus Energy
Oriflame Cosmetics
Panasonic UK HQ
PayPal 
PPRO Financial Ltd
Ramada Jarvis Hotels
Rational Group
Rockwell Automation
Rolls Royce Defence
Ryanair
Sainsburys
SAP Concur
Schneider Electric

SEB Bank
Shell International Petroleum Company, Ltd. 
Shop Direct Group
Siemens AG
Sky 
Sony Interactive Entertainment Europe
Standard Life
StepStone GmbH
Supercell Oy
Swisscom
Telefónica Germany
Telekom Austria Group
Telenor Digital
The Body Shop
Three Ireland
T-Mobile
TNT Express 
Travelzoo
TUI Travel Group
Turkcell
Ubisoft
Virgin Media
Vodafone 
Voyages-sncf.com
Wargaming.net
Wizz Air
Zalando GmbH

Our Participants Say It’s Best

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“The Customer Contact Executive MindXchange was one of the best C-Suite events I have been to. Its focus on thought leadership, meaningful networking and matching with appropriate solutions and providers was really well delivered. The Frost & Sullivan team ran a very well organised event, ensuring that participants got the most out of their time away from the office. I’d unreservedly recommend attendance of this event in the future to anyone charged with taking a strategic view on their organisation, and wishing to learn from industry peers and their experiences.”

Justin Conry, Head of Transformation, Three Ireland

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“This is the second year I’ve attended the Executive MindXchange and both times I’ve been really impressed with the flow of the event. The line-up of speakers and topics is really relevant to the challenges we all face and plenty of time is given to enable networking chats and sharing of ideas. Whether you’re looking to learn about a new emerging area, validate what you’re doing in your organisation or just meet like-minded people facing similar challenges & opportunities – then this is the event for you!”

Nathan Turner, Lead Customer Service Manager, NaturalMotion

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“The Customer Contact Executive MindXchange was a great event. The opportunity to network with customer service professionals was invaluable, I made some great connections which has allowed best practice exchange. The topics were very relevant and certainly sparked my creativity in ensuring I bring back those best practices into the business.”

Louise Robinson, Vice President Global Customer Service, Diversey

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“I loved the event for it’s interactivity and the quality of the speakers. Very engaging!”

Care Centre Senior Manager, The Body Shop

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“I had a chance to talk to people from other businesses that faced similar challenges – and discuss how they were trying to solve them. It was inspiring to see and hear from their learnings/mistakes, and also encouraging to see I had value to add to discussions.”

Head of User Experience, Opus Energy

Contact Us

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