Our Insightful & Visionary Advisory Board

An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Advisory Board

Claire Anderson

Claire Anderson

Senior Vendor Manager, Sony Interactive Entertainment Europe

I’m a Group Manager within the Consumer Experience team at PlayStation (Sony Interactive Entertainment Europe), with over 15 years’ experience in consumer experience, BPO and contact centre management.

Full Bio
Gary Blatcher

Gary Blatcher

Group Director of Customer Experience, A2Dominion Group

Serge Burger

Serge Burger

Head of Customer Success Management, Franke Kitchensystems Switzerland

With more than 18 years of customer service experience, Serge Burger is responsible for the Customer Success Management at Franke Kitchensystems Switzerland.

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Alexander Kuhl

Alexander Kuhl

Director of Customer Experience and Service, C. & E. FEIN GmbH

FEIN is a German specialist manufacturer of premium power tools for processing metal, wood and composite materials. Alexander Kuhl started his journey as Director Customer Experience &Service at FEIN almost a year ago.

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Laura Malinsky

Laura Malinsky

Head of Contact Centre Capabilities, Allianz SE

In her current role as the Head of the Global Contact Center at the Allianz Global Headquarters in Munich, Laura works closely with the Allianz Direct Companies to ensure delivery of the best customer experience possible for Allianz Direct customers globally.

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Lynn Morrison

Lynn Morrison

Director, Marketing, Opus Energy

Lynn Morrison is the Marketing Director at Opus Energy, the leading independent energy supplier to UK businesses. In her role, Lynn is responsible for marketing, internal and external comms, and customer experience.

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Jürgen Nowatzki

Jürgen Nowatzki

Head of Country Customer Relations (Germany), IKEA Deutschland GmbH

As the Head of Customer Support for IKEA German and CEO of the IKEA Customer Support Centre GmbH, Jürgen leads and develops the Customer Support Business to create the best customer experience on different touchpoints during the customer journey.

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Jens Poggenburg

Jens Poggenburg

Director Global Customer Services, AVL List GmbH

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Silke Robeller

Silke Robeller

Director of Customer Care, VSA GmbH

As the Head of Customer Service at VSA GmbH, the leading provider of billing services for pharmacies in Germany, Silke supports with her team the billing of more than 150 million prescriptions with a volume of more than € 12 billion annually.

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Karsten Smet

Karsten Smet

Director of Customer Service, UKCloud

With over 20 years’ experience in IT Operations and Customer Experience Karsten is an inspirational and motivational leader with a natural ability to build, develop and strengthen an organisations focus on its customers.

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