2018 Featured Sponsors
24-7 Intouch is a global contact center outsourcing company that delivers customizable, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisationand self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.
HGS provides business process management (BPM) services from traditional voice contact centres to digital, back-office, and marketing solutions. With 45,900 employees in 69 worldwide locations, HGS expertise spans industries that include telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods and the public sector.
At Jacada, we help enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, we enable autonomous customer experience. Our 25 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower TCO.
Teleperformance, the global leader in out-sourced multichannel customer experience management. The Group operates around 147,000 computerized workstations, 190,000 employees across around 311 contact centres in 65 countries & manages programs in over 75 languages. In 2015, it reported consolidated revenue of €3.4 billion. Teleperformance received its 38th award by Frost & Sullivan in 2016, an industry record of all time!
Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together for all channels, interactions, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.